Since the Samsung Galaxy S7 debuted in August, complaints about the phone catching on fire have not stopped in multiple countries. Ultimately, the world’s biggest smartphone maker has halted production of the smartphone.
Production of the Samsung Galaxy S7 was officially put to a halt on Oct. 10, slashing sales by billions. Experts say a design flaw may be responsible for the battery explosions. The company said that faulty lithium ion batteries were exploding both while the phone was charging and while the phone was not charging. 2.5 million Phones were recalled in early September, blaming the battery fault. Yet since replacement phones have been exploding, the company had no choice but to recall all phones.
Regardless of the company’s past, this is still a huge blow to the reputation. Shawn Minter, a devoted customer, said "I’m really taken back by the fact that the replacement phone is the actual phone that exploded. I feel let down by a company that I’ve spent thousands of dollars with. I put my trust in Samsung and it’s like, they kind of lied.”
What Samsung can do is focus on the next model, which will probably be the most inspected piece of technology. The company can only hope they will solve the problem to multiple design flaws in the phone and come back with a safer model.